For a free consultation, please call us on 01622 892 047

Terms & Conditions

The following terms of business apply to all engagements accepted by us. All work is carried out under these terms except where changes are expressly agreed in writing.

  1. Professional rules and practice guidelines

    We will observe and act in accordance with regulations and ethical guidelines of the Associations of Accounting Technicians in England and Wales and accept instructions to act for you on this basis.

    In particular you give us the authority to correct errors made by HMRC where we become aware of them. We will not be liable for any loss, damage or cost arising from our compliance with statutory or regulatory obligations. You can see copies of these requirements in our offices.

  2. Clients’ money regulations

    We do not hold any clients money.

  3. Retention of records

    1. During our work we will collect information from you and others acting on your behalf and will return any original documents to you following completion of the assignment in respect of which the information was obtained. You should retain them for at least 7 years from the end of the period to which they relate.


    2. Whilst certain documents can/may legally belong to you, unless you tell us not to, we intend to destroy correspondence and other papers that are more than seven years old, except documents we think may be of continuing significance. You must tell us if you wish us to keep any document for any longer period.

  4. Conflicts of interest and independence

    We reserve the right during our engagement with you to deliver services to other clients whose interests may compete with yours. We will notify you immediately should we become aware of any conflict of interest involving us and affecting you.

  5. Confidentiality

    We confirm that where you give us confidential information, we will at all times keep it confidential, except as required by law or as provided for in regulatory, ethical or other professional statements relevant to our engagement.

  6. Data Protection Act 1998

    To enable us to discharge the services agreed under our engagement, and for other related purposes including updating client records, management purposes, statutory returns, crime prevention and legal and regulatory compliance, we may obtain, use, process and disclose personal data about you , your company or sole trader or partnership business and its officers and employees. We confirm when processing data on your behalf that we will comply with the relevant provisions of the Data Protection Act 1998.

  7. Proceeds of Crime Act 2002 and Money Laundering Regulations 2007

    In common with all accountancy and legal practices, our business is required by the Proceeds of Crime Act 2002 and the Money Laundering Regulations 2007 to have due diligence procedures for the identification of all clients, maintain appropriate records of evidence to support customer due diligence; and report in accordance with the relevant legislation and regulations.

  8. Quality control

    Our service and our files are periodically reviewed by our governing body the Associates of Accounting Technicians and Independent regulatory control body. These persons are professional and experienced and are committed by the same rules for confidentiality as our members of staff.

  9. Help us give you the best service

    1. We wish to provide a high quality of service. If at any time you would like to discuss our/your service, any way we can improve our services or if you are dissatisfied with the service you are receiving. Please contact us on 01622892047
.

    2. We will look into any complaint carefully and promptly and do all we can to explain the position to you. If we do not answer your complaint to your satisfaction you may of course take up the matter with the Associations of Accounting Technicians.

  10. Contracts (Rights of Third Parties) Act 1999

    1. Only someone who is a party to our agreement has the right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms. This clause does not affect any right or remedy that exists independently of the Act.

    2. The advice and service we are giving you is for your sole use only and is confidential only to you, this advice must not be communicated to any third party. We will NOT accept responsibility to/from the third parties for any aspect of our professional services and which the advice has been based.

  11. Fees

    1. Our policy is to provide the service you require at a sensible fee level. Our fees are calculated on the basis of the time spent on your affairs by the staff and on the levels of skill or responsibility involved.

      Our fees will be charged separately for each of the main classes of work, will be invoiced at appropriate intervals during the course of the year, and will be due fourteen days after the date of our request for payment.


    2. We may agree a fixed fee and payment arrangement with you in some services.

    3. We invoice out at the end of each month for some services, others services are invoiced on completion of that service and payment is required in 15 days of invoice date.

    4. If we need to obtain the other professional services for work outside our remit in our engagement letter, we will advise you in advance. This will involve additional fees which you will be advised of and invoiced for when the service has been completed

    5. We reserve the right to charge interest on overdue accounts at the current rate under the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to terminate our engagement and cease acting for you if payment of any fees billed is unduly delayed.

  12. Electronic Communications

    In this section the word “communications” includes any attachments.

    1. Our electronic communications are confidential and may be privileged or otherwise protected from disclosure. They are for the sole use of the intended recipient(s). If you receive a communication in error, please notify us immediately; do not copy or disclose its contents to any person or body and delete it from your computer system. If you are not the intended recipient, please note that any use, disclosure, distribution or copying of such communication is strictly prohibited and may be unlawful.


    2. You are advised to undertake your own procedures to satisfy yourself that our communications are free from virus infection. We do not accept any responsibility for any loss or damage that any of our communications may cause to your computer systems.


    3. The transmission of electronic mail cannot be guaranteed to be secure or error free. Take into account when sending us information by electronic mail and when requesting us to send you information by electronic mail. In particular, you should beware of sending any information that contains confidential, price sensitive, or personal data.

    4. Any person communicating with us by electronic mail will be deemed to have accepted the risks of interception, amendment and loss, and also the consequences of late or incomplete delivery.


    5. We do not endorse or accept no liability for, any opinion or advice contained in a communication that is personal or otherwise unconnected with Accounts Bookkeeping & Payroll Service Ltd.

    6. We accept no liability for reliance placed on information, advice and opinions contained in communications by those who are not party to the engagement to which the communication relates.


    7. Information, advice and opinion contained in communications are subject to either the terms and conditions of the engagement to which the information, advice and opinions relate and / or to the terms and conditions set out in the communication itself.

  13. Tax Compliance Service

    We operate a tax compliance service and we may agree to undertake some enquiries into your affairs undertaken by HM Revenue & Customs. An additional charge will be made, if information has wilfully been withheld and not made available to us or as a new client and HMRC investigates previous Tax Returns before our services have been engaged
.

  14. Applicable law

    Our engagement with you is governed by, and interpreted in accordance with, English law. The Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning our engagement letter and terms of business and any matter arising from or under them. Each party irrevocably waives any right it may have to object to any action being brought in those courts, to claim that the action has been brought in an inconvenient forum, or to claim that those courts do not have jurisdiction.

    Professional Liability Insurance

    In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our professional indemnity insurer is Caunce O’Hara & Company Ltd, 82 King Street, Manchester, M2 4WQ.

    Conflicts Of Interest

    If a conflict of interest should arise, either between two or more of our clients, or in the provision of multiple services to a single client, we will take such steps as are necessary to deal with the conflict by using the Association of Accounting Technicians Code of Ethics.

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